Terms and Conditions

These terms are subject to the laws and exclusive jurisdiction of the Island of Jersey, Channel Islands. All purchases you make shall be deemed performed in Jersey.

Jersey law shall govern all aspects of contractual agreement concerning purchases from this site. Snowgoosegifts.co.uk is the shopping site of The Snow Goose, which is a Jersey registered business.

Contacting Us

If you need to contact us, please email us on snowgoose@jerseymail.co.uk.

Alternatively you can call on 01534 727944 or write to us at The Snow Goose, 15 La Motte Street, St Helier, Jersey JE2 4SY


Delivery within UK

Standard delivery on goods in stock is approx 4-7 days (deliveries to addresses in Jersey are approx 1-3 days), exceptions being time of year e.g. Christmas, size & weight of items and your locality where you should allow up to 28 days.

Please call/contact us if you have any special delivery requirements.

Unless stated that an item or items will be delivered free, a packing & postage or delivery charge will be made on all orders.

For deliveries to non-mainland UK destinations e.g. Scottish Islands, Northern Ireland Isle of Wight etc we may have to notify you of further carriage charges depending on items bought. We will not dispatch goods until carriage costs have been agreed with you.

Where deliveries are to destination addresses outside of Jersey, the customer accepts responsibility for all import duty /VAT that is payable to the relevant authorities when goods are imported. We will notify you of any additional carriage/shipping costs for you to agree before we dispatch goods to you.
 
We cannot be held responsible for any further delivery or custom charges incurred once the goods have left our premises.

For delivery purposes it is important to have a daytime delivery address and also a daytime telephone contact number. Where deliveries are made and no one is there to receive goods we reserve the right to charge any additional delivery costs.

Any breakages /damage must be reported within 24 hours of receipt of goods.
On delivery you should check packaging and your purchases and comment accordingly on any delivery note.

Description & presentation

We have endeavoured and taken all reasonable care to make sure that the detail, descriptions, product presentation and prices shown to you on the website are as accurate as possible. However, image colour and quality seen on your monitor may vary depending on monitor capability or setting.

Products that are hand made or hand painted may vary slightly in size or colour from the image presented. Please contact if you need clarification on any aspect about the products shown.

Refunds and returns

We want you to be completely satisfied with your purchase from The Snow Goose.
Please contact us within seven days of receiving your goods if you are not happy with them. We will send a returns form for you to complete and enclose with the goods which should be returned as soon as possible.

We will not accept unwanted items back after 28 days of the date of dispatch.

If the goods are returned with returns form completed, original packaging and items in perfect resalable condition we will give a full refund, excluding the delivery charge.

It is your responsibility to pay all postage costs for returns and it is your responsibility for the item until we receive it. (Proof of postage or Recorded Delivery is recommended)

Faulty Goods

If an item is faulty please contact us as soon as you are aware so that we can arrange for inspection and testing before replacement goods or a refund can be issued. If the goods you receive are deemed to be faulty and were purchased over 28 days ago we will not refund or replace these items.

Privacy Statement

The Snow Goose is committed to protecting your privacy.

We will only use the information that we collect about you lawfully in accordance with Data Protection legislation. We collect information about you, firstly to process your order and secondly, to provide you with the best possible service. Your name, address, telephone numbers, e-mail address and Credit / Debit card details for payment and information regarding the delivery of your goods is the type of information collected about you. We will only disclose information about you to third parties for goods delivery purposes and these third parties to treat your personal information as fully confidential.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item.

You can check the information that we hold about you by e-mailing us and if you find any inaccuracies we will correct it promptly.

We will not e-mail you in the future unless you have given us your consent. The personal information, which we hold, will be held securely in accordance with the law. Communication by Internet e-mail however, cannot be guaranteed to be 100% secure and you acknowledge and accept the risk of data transmission between snowgoosegifts.com and you being intercepted by unauthorised third parties. Snowgoosegifts.com shall not be liable to you for any loss, expense or damage incurred or suffered by you in connection with such interception.

Credit Card Security

Shopping online at snowgoosegifts.com is just as safe as using your card in our shops.
We use industry standard secure sockets layer (SSL) technology to encrypt sensitive information such as your credit card and other financial information. This means that your credit card details are protected from interception so your security is assured when you place an order. (Look for the small padlock at the bottom of the browser confirming that the page is secure.)

We also accept credit and debit card payments over the telephone, or payment can be made sending a cheque. To arrange payment by these methods please call us. An e-mail address should still be provided.

We reserve the right to cancel any order without notice.

Remittance terms

You must be eighteen years old to place an order with us on-line. If under eighteen you should only use the site in conjunction with, and under the supervision of, a parent or guardian.

Your card will be debited with the full transaction value before the goods are despatched.
Please note that if goods purchased does not exceed a total value of £17.99, they will not attract VAT when sent to the UK

Confirmation of despatch will be sent to you by email.